Question 1

Q. How far in advance should I place my order?

Accepted Answer

A. We recommend placing your order as early as possible to ensure the best experience and timely preparation. All menu orders must be confirmed and finalized at least 72 hours before the event.

For customized orders—including dietary restrictions, or a customer-tailored menu not listed on our standard menu—please inquire at least 5 days before your order date.

After receiving your order, we will send a confirmation with the details or a quote, if applicable. Please review it carefully and let us know if any adjustments are needed. Once finalized, we will proceed with preparing your order.

Question 2

Q. Do I need to place a deposit for my order?

Accepted Answer

A. Yes, to lock in your order, a deposit of 20% of the total cost may be required for small orders and
50% for large orders. 
Cancel up to 48 hours before your event for small orders at no charge. For larger events, we may require 72 hours or more due to order commitments with our vendor partners. Please note that the deposit amount may vary depending on the total cost of your order.

Question 3

Q. Can I get my order delivered?

Accepted Answer

A. Yes, orders can be delivered. A delivery fee will be added to your total, based on the delivery location. The exact fee will be determined at checkout.
Please allow a 1-hour delivery window for all orders.

Question 4

Q. Can I pick up my order instead of having it delivered? Where and how do I pick it up?

Accepted Answer

A. Yes, you can request to pick up your order at selected Kibo locations. To arrange for pick-up, please let us know when placing your order.

Question 5

Q. Do you provide utensils, napkins, or other event supplies such as staffing and setup services?

Accepted Answer

A. Yes, we can provide basic event supplies such as utensils, napkins, and plating supplies. Additionally, we may be able to assist with staffing and setting up food tables to enhance your event. Please contact us to discuss your needs and explore available options.

Question 6

Q. What happens if I need to make changes to my catering order after confirming it?

Accepted Answer

A. If you need to make changes to your order after it has been confirmed, please contact us at your earliest convenience. However, please note that if the changes are requested too close to the event date, we may not be able to accommodate them.

Question 7

Q. What is the cancellation policy?

Accepted Answer

A. We get it - Plan change. Cancel up to 48 hours before your event for small orders at no charge.
For larger events, we may require 72 hours or more due to order commitments with our vendor partners.
*Late Cancellations:
A 50% charge will apply for cancellations made after the cutoff time noted above.

Question 8

Q. Where are orders prepared?

Accepted Answer

A. All orders are freshly prepared at 24 Martin Ross Avenue, Unit 4, North York, Ontario, M3J 2K8, in a kitchen that follows strict hygiene standards to ensure every dish is made with the utmost care and attention.

Frequently Asked questions